Amenities

Eats and Drinks

At South Bend International Airport, we are giving you a taste of South Bend. Whether you are coming, going or picking up, South Bend Chocolate Company employees will greet you with a sweet sample.

South Bend Chocolate Café and Bar Fly, located past the security checkpoint, serves fresh, local foods as well as delicious local craft brews.

Pre-security near baggage claim, you can grab a bite from Bar Fly or Studebagels or create your own popcorn at The Pop Stop.

South Bend Chocolate Café and Bar Fly (post-security): 5:00 a.m. until the last flight departs.

Bar Fly, Studebagels, The Pop Stop (pre-security): 6:00 a.m. – 6:00 p.m.

Tell us about your customer service experience!

Gift Shop

Grab a last minute snack, souvenir or travel item from our gift shop which is located before the security check-point in the main terminal. Want to wait until you are through security? A smaller version of our gift shop has all your necessities.

Gift Shop Hours (pre-security):  6:00 a.m. – 7:00 p.m.

Gift Shop Hours (post-security): 5:00 a.m. until the last flight departs.

Global Entry Enrollment Center

U.S. Customs and Border Protection (CBP) offers Global Entry enrollment at South Bend International Airport. Global Entry allows members to use expedited lanes at U.S. airports when crossing international borders. The application fee is $100 for five years and includes TSA Pre✓® benefits. Visit the Trusted Traveler Program website to get started and choose the South Bend airport location when scheduling an appointment.

Baggage Carts

Take a load off and rent a baggage cart to transport your luggage through the terminal! Carts are located in baggage claim and on the front drive near the Valet Parking Booth. They are only a quarter to rent, and you’ll even get your quarter back if you return the cart.

Water Refill Station

Did you know you can take an empty water bottle through security and refill it for free at our filtered water bottle refill station? The refill station is located between Gates 6 and 7.

Pet Relief Area

Do you have a furry friend accompanying you on your travels? The Pet Relief Area, a shaded patch of artificial grass, is located post-security near Gate 4. This convenient addition for both pets and owners alike allows traveling pets the opportunity to relieve themselves while getting some fresh air. Pets are to remain leashed at all times when in the Pet Relief Area.

Airport Information Center

Need help while in the airport? Our Airport Information Center is located near baggage claim across from the United ticket counter. Our friendly staff is available for assistance prior to the first departure until the last arrival daily.

Passengers with Special Needs

South Bend International Airport is accessible to travelers of all physical abilities. We offer a number of services and resources to assist our travelers.

• Family restrooms
• Wheelchairs
• Hearing loop that broadcasts information and syncs with hearing aids worn by passengers in the concourse
• Companion Assistance to the Gate Area – If you need to accompany a departing passenger through security and to the gate area, airline officials may, at their discretion, issue a gate pass at the ticket counter

If you have further questions about your upcoming flight, please contact your airline directly or contact the Airport Authority for additional assistance and support. For more information on TSA screening for travelers with disabilities and medical conditions, please visit the TSA website.

Hidden Disabilities Sunflower Program

SBN wants to ensure that everyone has a comfortable, fulfilling travel experience. Knowing that some of our travelers have physical and/or mental impairments that may not be visible is taken into very careful consideration, and we have enhanced our efforts to ensure that everyone has a superior experience.

SBN is a proud member of the Hidden Disabilities Sunflower program! The Hidden Disabilities Sunflower acknowledges individuals with disabilities that are not immediately seen or obvious, also known as invisible disabilities. The program was created to provide a discreet way to make the invisible visible, and those who participate wear a sunflower lanyard or bracelet for easy recognition. The sunflower paraphernalia indicates to airport personnel that the wearer needs additional support, help, or a little more time.

Airport guests who would like to obtain a lanyard or bracelet can request them from the airline ticket counters, TSA, or the Airport Information Office located near baggage claim. More information about the Hidden Disabilities Sunflower can be found here.

ADA Policy and Procedure

South Bend International Airport has established policies and procedures in accordance with Title II of the Americans with Disabilities Act of 1990 (ADA), and to ensure better service and access to all customers using its airport facilities, programs or services.

The Airport’s ADA Liaison Officer is responsible for administering the Airport’s overall compliance program and is designated, in accordance with federal regulation, to coordinate the Airport’s efforts to comply with and carry out its responsibilities on the basis of disability, including investigation of any complaint communicated to the Airport alleging the denial of access to an Airport service, activity or program based on disability.

Pursuant to Title II of the ADA and Section 504 of the Rehabilitation Act of 1973, the grievance procedure is to be used by persons who allege a complaint or a violation of the ADA. Individuals are not required by federal regulations to use this grievance procedure but may file complaints directly with the appropriate enforcement agency. The Airport does not discriminate based on any of the items defined by the Department of Justice.

To file a grievance or provide information please contact South Bend International Airport at [email protected].

Records
All written communication and noted information will remain on file with the South Bend International Airport for a period of three years from the date received. Information provided will be treated confidentially to the extent required by law. Sharing of information, including identity, will be done only as needed to resolve the complaint or as required by law.

These ADA Policies and Grievance Procedures are reviewed annually by the South Bend International Airport to ensure compliance with applicable federal law.

Business Center

Need a place to finish that report or catch up on e-mails? Business centers pre- and post-security offer private work stations and power outlets to charge up all your devices while you work.

ATM

There are two ATM units located inside the airport. The first is located across from the Airport Information window, between the gift shop and the United ticket counter. The second is post-security near the business center.

Wi-Fi

Free Wi-Fi internet service is available throughout the airport. Simply launch your browser and connect to SBN-Free WiFi. Open your browser to accept the terms and conditions.

Lost and Found

If you believe you have lost an item in the terminal, please visit the Airport Information Office located across from baggage claim, or call the office at (574) 282-4590 #0. The Airport Information Office is staffed daily prior to the first departing flight until the last arrival.

For information regarding items left behind at a TSA Security Checkpoint in South Bend or items missing from checked baggage, call TSA at (317) 532-1901.

If you believe you have left an item on the airplane, please contact your airline.

Nursing Mother’s Room

Are you a traveling mother looking for a comfortable, private space to nurse or pump? Our Mother’s Nursing Room is located across from Gate 7 complete with rocking chairs and access to power. Traveling as a mom can be stressful. Finding a spot to nurse or pump should not be.